IDNYC Card Corrections, Changes, and Lost Cards
There is a $10 fee to replace your lost, stolen, or damaged card.
If you cannot afford the fee, you can fill out a hardship fee waiver. The hardship waiver can only be completed at one of the four Department of Finance Enrollment Centers.
The IDNYC website will guide you through submitting a replacement card application, scheduling your appointment at any IDNYC Enrollment site, and then making your payment online.
When you make a payment online for an application to replace a lost, stolen, or damaged card, 2 receipts will be sent to the email address you provided on the IDNYC website. One receipt will be from IDNYC and the other from the Department of Finance. Both receipts will have your application confirmation number.
You can pay online using a credit card, debit card, or an e-check. There is a processing fee for credit card payments
When you go to your appointment to complete the application process at an enrollment center, you should bring one of these receipts with you. This will make it easier for IDNYC staff to look up your application. You must bring your proof of identity and residency documents to your appointment.
Applicants ages 10 to 13 cannot submit payment for replacements online. They must submit their payment in person at a Department of Finance Enrollment Center.
Visit the IDNYC web site.
Pay in Person
To make a payment in person for your replacement card, you must schedule an appointment at one of the four Department of Finance Enrollment Centers. You can make your appointment online or 311 can schedule it for you. You must bring your proof of identity and residency documents to your appointment.
You can pay in-person by cash, money order, personal check, cashier's check, credit card or debit card. Checks and money orders should be made out to "New York City Department of Finance." There is a processing fee for credit card payments.